Trade Show Booth Staff Training Expert, Susan Friedmann, CSP, The Tradeshow Coach

What do you do when you’re down to your last brochure?

While it’s true that the vast majority of marketing materials distributed at trade shows and conventions wind up in the trash long before the attendee gets on a plane headed home, there’s still a clear expectation that exhibitors will have some kind of sales collateral material to hand out to interested parties at the show.  These include catalogs, brochures, spec sheets and more.
What happens if you’ve underpacked?  You’ve brought 500 spec sheets, and it turns out you have 2,000 people interested in that item.  Do you send the attendee away empty handed?

You don’t ever want to give away your last brochure!  Instead, make one booth staffer accountable for keeping track of literature supplies throughout the show.  If you start running low, it’s time to take action!  Here are your three options to ensure you don’t run out:

1. Hit the Copy Shop

If you’re running low on an easy to reproduce item, like a spec sheet or flyer, have a staffer hit the local copy shop and run off a few hundred more.

2. Call the Home Office

Catalogs, glossy brochures, and the like can’t reasonably be produced on the spur of the moment.  If you see supplies running low, call the home office and have them express ship additional supplies to the show.

3. Ship It Direct

As a last resort, collect the attendee’s contact information and promise to ship the catalog or literature to their office.  If you do this, it is absolutely critical that you keep your promise!  Make sure to have the material shipped out as soon as possible — preferably before the attendee makes it home for the show!

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